Delivery Policy

Florist, flower shop

Holidays:

We are closed on these holidays: New Years Day, Easter, Fathers Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Same Day Delivery

If you order by 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day- Monday through Friday. For same day service on the weekend please order by 12:00 pm on Saturday.

Specific Times

We are unable to guarantee delivery at a specific time.  We will do our best to accommodate you however.  If you have an “emergency delivery” there may be an additional $5.00 charge for our driver.  You many request a time frame in the special instruction box when ordering.

Delivery Times

Normal delivery times are 9am-3pm daily. During major holidays such as Valentine's Day and Mother's Day we offer extended hours and delivery times, call to verify.

Funeral Homes

Delivery to the local funeral home is our very highest priority.  If you do not know the zip code or exact address of the funeral home we will look it up for you. We will contact the funeral home to verify the time of the viewing and make arrangements for delivery per the policy of the funeral home.  If you have ordered too late to make the funeral service we will call to let you know quickly, so you can make other arrangements or have something sent to the family home.

School/ Student Delivery

High schools do not accept deliveries to the classroom, however they may go to the office.  The student will be notified and can pick up their gift before heading home.  Please send teacher's gifts to the high school. Orders to high schools should be placed early because they usually must be received by 2pm.

PO Boxes

We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.

If no one is home…

Depending on the delivery location and the weather, the delivery person may leave your gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.  During the heat of summer and the winter freezes (most of our year here in New England) we must have a phone number for the recipient so we may call before delivery to make sure someone is home.

Incorrect Addresses

If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

Canceling or Changing an Order

Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. Email changes or cancellations are NOT accepted. To cancel or change an order, please call immediately. All changes or cancellations MUST be verbal.

Recipient may be contacted

In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Permission to leave item at door

The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.

Recipient refusal of delivery

If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.

Card Messages

The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.

Mystery Sender?

In compliance with NH law, we can send a gift from an anonymous sender, however if the recipient is a minor we must reveal the sender if the recipient requests their identity.